Rebuilding Trust: A Call to Action for Healthcare Professionals

In healthcare, trust isn’t a given—it’s built through every interaction. And for many patients from marginalized communities, that trust has been eroded by stigma, discrimination, and systemic neglect. One clinician who completed the Provider’s Pathway to Supporting Latino Patients with Substance Use Disorder course offered a powerful reflection on the urgent work ahead:

“We healthcare professionals have a lot of repair work to do in our interactions with patients in ALL marginalized communities...”

It’s a statement that resonates deeply across the field. Whether due to language barriers, cultural misunderstandings, or implicit bias, patients navigating substance use disorder (SUD) often encounter care that feels distant, judgmental, or ineffective. This course challenges providers to do better—and equips them with the tools to do so.

“I cannot overstate how impactful the Provider's Pathway to Supporting Latino Patients with Substance Use Disorder course is in preparing clinicians to provide the most patient-centered experience.”

At its core, the course emphasizes cultural responsiveness, real-life case examples, and practical strategies that acknowledge the full person behind the diagnosis. It’s not just about knowing the science of addiction—it’s about understanding people’s stories, identities, and values.

By taking courses like this one, healthcare professionals take an essential step toward rebuilding trust—not just with individual patients, but with entire communities long underserved by our systems.